FerryDelete your Ferry account
Delete in the app
- Open Ferry on your iPhone or Android phone and sign in.
- Tap your initials (top left).
- Tap Settings, then Delete Account, and confirm.
Can't sign in? Ask us by email
Email [email protected] with the subject "Delete my account" from the email address on your account. Include your Ferry number if you know it. To protect your account, we may ask you to confirm by replying to a code we text to the mobile number you verified at sign-up. We'll confirm when it's done, within 30 days at most.
What gets deleted
| When | What |
|---|---|
| Right away | Call recordings, transcripts and AI summaries; text messages and conversations; call history; synced contacts; registered devices. You're signed out everywhere. |
| After 30 days | Your phone numbers are released and may be given to someone else. Your profile (name, email, mobile number) is erased. |
| Kept | Records we must keep for billing, tax and legal reasons: usage amounts and times (no call or message content), subscription records and security logs. If you used a free trial, a one-way fingerprint of your email and mobile number, so it can't be used for another trial. |
Cancel your subscription too. Deleting your account doesn't cancel an App Store or Google Play subscription. Cancel it in your iPhone's Settings > your name > Subscriptions, or the Play Store > Payments & subscriptions, so you aren't charged again. Web subscriptions end when you delete your account.
Want to keep your number? Move it to another carrier before you delete your account. See support. More detail is in our Privacy Policy.