FerrySupport
Email us
We reply within one business day. Include the email you signed up with and your Ferry number.
Cancel your subscription
Cancel where you subscribed. You keep access until the end of the period you paid for. If you cancel during the free trial, you won't be charged.
- iPhone (App Store): open Settings, tap your name, then Subscriptions > Ferry > Cancel Subscription.
- Android (Google Play): open the Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions > Ferry > Cancel.
- Web: sign in, go to Settings > Plan, and choose Manage billing.
Refunds for App Store and Google Play purchases are handled by Apple and Google. For Apple, go to reportaproblem.apple.com. For web purchases, email us.
Delete your account
In the iPhone or Android app, tap your initials (top left) → Settings → Delete Account. Your recordings, transcripts, summaries, messages and call history are deleted right away. Full details and other ways to delete.
Common questions
How does the free trial work?
You get 7 days free, including 30 call minutes. If the minutes run out first, outgoing calls pause until your plan starts; incoming calls still ring. Cancel at least 24 hours before the trial ends if you don't want to be charged.
Which countries can my number be from?
The United States or Canada. You can use the number from any country with an internet connection.
Can I keep my number?
Your number is yours to use while your subscription is active, and you can move it to another carrier if you leave: email us and we'll send the details your new carrier needs. Bringing an existing number into Ferry isn't available yet.
Why do I need to confirm my mobile number?
It shows us you're a real person and keeps spammers off the service. We text a code to the phone you already have, in any country. We don't use it for marketing.
Why can I only contact a few new people a day?
New accounts can start contact with 3 new people a day. This stops spam and robocalls. To lift the limit, verify your ID: tap your initials (top left) → Verification. People you've already called or texted, and anyone who contacts you, don't count.
Are calls recorded? What about consent?
Yes. By default every call starts with "This call is recorded," which both sides hear. If you turn the announcement off, you're responsible for getting consent where the law requires it.
What happens if I run out of minutes or texts?
Calls and texts still come in. Outgoing calls and texts pause until your allowance resets, or you can upgrade your plan right away. Minutes count calls in both directions.
Calls aren't ringing on my phone.
- Make sure notifications are allowed for Ferry.
- Check you have Wi-Fi or mobile data, and that Low Data Mode is off.
- Check the line's hours in line settings, and that Do Not Disturb or a Focus mode isn't silencing calls.
- Sign out and back in to refresh your device's registration.
How do I add another line?
Tap your account in the app, then Add line. Extra lines are $4.49 a month for one, $9.00 for two or $13.49 for three, and share your plan's minutes and texts.